![コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ](https://d2908q01vomqb2.cloudfront.net/b3f0c7f6bb763af1be91d9e74eabfeb199dc1f1f/2023/06/21/Agent-Desktop-CL-Streaming-App.png)
コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ
![Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center](https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2020/11/28/CLRT-1.png)
Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center
![Amazon | The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Fluss, Donna | Telemarketing Amazon | The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Fluss, Donna | Telemarketing](https://m.media-amazon.com/images/I/71Zd5teMALL._AC_UF1000,1000_QL80_.jpg)
Amazon | The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Fluss, Donna | Telemarketing
![Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center](https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2020/11/28/CLRT-8.png)
Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center
![Provide real-time customer sentiment analytics to agents using Contact Lens API for Amazon Connect | AWS Contact Center Provide real-time customer sentiment analytics to agents using Contact Lens API for Amazon Connect | AWS Contact Center](https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2021/06/22/Screen-Shot-2021-06-22-at-9.39.54-AM-807x630.png)
Provide real-time customer sentiment analytics to agents using Contact Lens API for Amazon Connect | AWS Contact Center
![コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ](https://d2908q01vomqb2.cloudfront.net/b3f0c7f6bb763af1be91d9e74eabfeb199dc1f1f/2023/06/21/CF.png)
コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ
![Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center](https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2020/11/28/CLRT-6.png)
Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center
![Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center](https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2020/11/30/CL_Final_Blog-1114x630.jpg)
Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center
![コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ](https://d2908q01vomqb2.cloudfront.net/b3f0c7f6bb763af1be91d9e74eabfeb199dc1f1f/2023/06/14/FinalArch.png)
コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ
![AWS re:Invent 2022 - [NEW] Improve agent performance with Contact Lens for Amazon Connect (BIZ212) - YouTube AWS re:Invent 2022 - [NEW] Improve agent performance with Contact Lens for Amazon Connect (BIZ212) - YouTube](https://i.ytimg.com/vi/LAyEgkcBkK8/hq720.jpg?sqp=-oaymwEhCK4FEIIDSFryq4qpAxMIARUAAAAAGAElAADIQj0AgKJD&rs=AOn4CLCIqNrkwFW4LtyLAUlV-bFXGfn5hw)
AWS re:Invent 2022 - [NEW] Improve agent performance with Contact Lens for Amazon Connect (BIZ212) - YouTube
![Building a real time customer sentiment email notification system using Contact Lens for Amazon Connect, Amazon EventBridge and Amazon Simple Notification System | AWS Contact Center Building a real time customer sentiment email notification system using Contact Lens for Amazon Connect, Amazon EventBridge and Amazon Simple Notification System | AWS Contact Center](https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2021/08/04/solutionOverview.png)
Building a real time customer sentiment email notification system using Contact Lens for Amazon Connect, Amazon EventBridge and Amazon Simple Notification System | AWS Contact Center
![Provide real-time customer sentiment analytics to agents using Contact Lens API for Amazon Connect | AWS Contact Center Provide real-time customer sentiment analytics to agents using Contact Lens API for Amazon Connect | AWS Contact Center](https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2021/06/22/7.png)
Provide real-time customer sentiment analytics to agents using Contact Lens API for Amazon Connect | AWS Contact Center
![Amazon | The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Fluss, Donna | Telemarketing Amazon | The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Fluss, Donna | Telemarketing](https://m.media-amazon.com/images/I/415J-FuYUiL._SR600%2C315_PIWhiteStrip%2CBottomLeft%2C0%2C35_PIStarRatingFOURANDHALF%2CBottomLeft%2C360%2C-6_SR600%2C315_ZA9%2C445%2C290%2C400%2C400%2CAmazonEmberBold%2C12%2C4%2C0%2C0%2C5_SCLZZZZZZZ_FMpng_BG255%2C255%2C255.jpg)
Amazon | The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation | Fluss, Donna | Telemarketing
![コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ](https://d2908q01vomqb2.cloudfront.net/b3f0c7f6bb763af1be91d9e74eabfeb199dc1f1f/2023/06/22/Picture1.png)
コールの感情分析をリアルタイムでエージェントに提供 – Contact Lens for Amazon Connect のリアルタイムコンタクト分析セグメントストリーム | Amazon Web Services ブログ
![Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center Real-time customer insights using machine learning with Contact Lens for Amazon Connect | AWS Contact Center](https://d2908q01vomqb2.cloudfront.net/af3e133428b9e25c55bc59fe534248e6a0c0f17b/2020/11/30/CLRT-9-1.png)